Influencia de la percepción de la calidad de atención sobre la salud en estudiantes universitarios

María de Lourdes  Rojas-Armadillo; Nissa Yaing Torres-Soto; Beatriz Martínez-Ramírez; Gabriela Alejandrina Suárez Lara; Claudia Nelly Orozco González; Edgar Fernando Peña Torres

doi:10.19136/hs.a22n3.5631

Authors

María de Lourdes Rojas-Armadillo Autonomous University of the State of Quintana Roo https://orcid.org/0000-0001-8617-4279
Nissa Yaing Torres-Soto Autonomous University of the State of Quintana Roo https://orcid.org/0000-0003-3646-6649
Beatriz Martínez-Ramírez Autonomous University of the State of Quintana Roo https://orcid.org/0000-0002-8885-5198
Gabriela Alejandrina Suárez Lara Autonomous University of the State of Quintana Roo https://orcid.org/0000-0002-7795-7033
Claudia Nelly Orozco González Autonomous Mexico State University https://orcid.org/0000-0002-0867-8575
Edgar Fernando Peña Torres Autonomous University of the State of Quintana Roo https://orcid.org/0000-0002-0867-8575

DOI:

https://doi.org/10.19136/hs.a22n3.5631

Abstract

Objective: The quality perception of patient care is a line of care that has been relegated in the university students, since they have the right to medical care from the university, however, there are factors both in the health sector and in the university that decrease healthy practices in university students. The objective of this study was to evaluate how to perceive the quality of health care on the perception and practices of health in the students of the University of Quintana Roo through a model of structural equations.

Materials and methods: A total of 401 students from the Autonomous University of the State of Quintana Roo over the age of 20, 70% women and 30% men, were surveyed. The scales of perception of the quality of care in the medical service, quality of the health promotion service by the university and the perception of health in the student were applied; Using a structural model, the relationship between the quality of services and health care was analyzed.

Results: The perception of an adequate quality of care in health institutions and university influences possitively the perception of health of students (p<0.05). On the other hand, it was found that 70% of the students do not have preventive health actions.

Conclusion: The perception of health and preventive practices can be influenced by the quality of the services offered at the health institution and university.

Keywords: Quality of care, Students, Equation model, Health.

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Author Biographies

María de Lourdes Rojas-Armadillo, Autonomous University of the State of Quintana Roo

Bachelor's degree as a surgeon, specialist in Family Medicine and has Master's and Doctorate studies in education, Master's in Management and Methodology of Quality and Safety of Health Care from the University of Barcelona. She is currently a Career Research Professor of the Health Sciences Division of the University of Quintana Roo and serves as Director of the Health Sciences Division of the University of Quintana Roo. She is responsible for the Academic Body of Quality and Patient Safety and has several publications in indexed and refereed journals on Patient Safety and Quaternary Prevention. She is a member of the editorial committee of the Revista Mexicana de Medicina Familiar and representative of Mexico for Quaternary Prevention before the Ibero-American Confederation of Family Medicine. She has had the PRODEP profile recognition for 3 years, she is a Researcher of the Level III State Research System and is part of the National System of Level 1 Researchers.
Nissa Yaing Torres-Soto, Autonomous University of the State of Quintana Roo

Degree in Community Social Psychology from the Autonomous Indigenous University of Mexico. I have a master's degree in Educational Innovation from the University of Sonora and a doctorate in Social Sciences from the same institution, both postgraduate programs belonging to the National Quality Postgraduate Program (PNPC) and currently a Doctorate in Public Health from the Contemporary University of the Americas. Career Research Professor in the Department of Medical Sciences of the Division of Health Sciences of the Autonomous University of the State of Quintana Roo (UAEQRoo) where I also work as Director of the Technical Secretariat for Research and Extension (STIE).

She is a member of the "Patient Care and Safety" academic body in the Primary Health Care research line of the Health Sciences Division and a collaborator of the "Health Care, Communication and Education" academic body. I am a member of the Research Ethics Committee in the Health Sciences Division, Co-editor of the Salud Quintana Roo Magazine, member of the Latin American Network of Chronic Patient and Family Care – CroniFam Network with Argentina, Chile, Colombia, Guatemala and Panama. She has participated in various national and international conferences, I have more than 20 publications in indexed and refereed journals, book chapters and research reports. She is currently a PRODEP profile and is part of the National System of Level 1 Researchers.
Beatriz Martínez-Ramírez, Autonomous University of the State of Quintana Roo

Bachelor of Medicine from the Meritorious Autonomous University of Puebla, Master of Health Sciences from the National Institute of Public Health and Doctorate in Public Health from the Contemporary University of the Americas. Career Research Professor of the Department of Medical Sciences of the Autonomous University of the State of Quintana Roo. Chetumal, Quintana Roo, Mexico. Member of the academic body of "Patient Care and Safety" in the Primary Health Care research line of the Health Sciences Division. Member of the Editorial Committee of the Salud Quintana Roo Magazine. Publications in indexed and refereed journals inside and outside Mexico, and speaker at national and international conferences on issues related to patient safety, quality of health care. Recently director of Innovation and Quality in the State Health Services of Quintana Roo with experience in auditing and accreditation processes of first and second level health establishments.
Gabriela Alejandrina Suárez Lara, Autonomous University of the State of Quintana Roo

Bachelor of Medicine from the Autonomous University of the State of Quintana Roo. She is studying for a Master's in Public Health from the Contemporary University of the Americas. She is currently a Subject Professor at the Universidad Modelo, Chetumal campus and at the Autonomous Indigenous University of Mexico.
Claudia Nelly Orozco González, Autonomous Mexico State University

Graduated with a degree in nutrition in 2010 from the University of Guadalajara, PhD in Public Health Sciences from the same university in 2016. Member of the National Research System, Level I, 2022-2026. Research Professor and professor of subjects at the bachelor's, master's and doctoral levels in various schools. More than 10 years of experience as a teacher. At the moment she has the following scientific production: Participation in congresses as a speaker of international and national stature; Publications as first author and co-author in national and international indexed journals. She has 4 books at the moment: 2 books as an editor, 1 book as a coordinator and 1 book as a co-author. She is the author of more than 10 chapters in different books. She has more than 100 consultancies in methodology and statistics in specialty theses, bachelor's, master's and doctoral degrees. Founder of the company "pontealcorriente", nutrition courses.
Edgar Fernando Peña Torres, Autonomous University of the State of Quintana Roo

Biochemical Engineer from the Technological Institute of Mazatlán, he is a Master of Science from the Food and Development Research Center (CIAD) in the Department of Science and Technology of Food of Animal Origin, Doctor of Science from the same institution and Doctor of Public Health by the Contemporary University of the Americas. He has a doctoral stay at the Center for Research and Advanced Studies of the National Polytechnic Institute, in the Department of Physiology, Biophysics and Neurosciences in Mexico City. Among the lines of research that he handles are food safety, physiology, molecular biology, public health, statistics and design of experiments.

He has worked as Professor-Researcher of subjects at the undergraduate level in various higher education institutions such as the Kino University, the State University of Sonora in Hermosillo, Sonora, and the Autonomous Indigenous University of Mexico in Los Mochis, Sinaloa, where he offered analysis courses. of data, design of experiments, quality tools and methodology. Currently, he is Coordinator of the Health Promotion and Care Units at the University of Quintana Roo and a subject professor in the Department of Medical Sciences of the Health Sciences Division of the Autonomous University of the State of Quintana Roo.