Calidad en la atención del servicio de odontología en población sin seguridad social

Magdoly  Hernández-Morales; María de Lourdes  Mota-Morales; Christian S Ortiz-Chacha; Edit Rodríguez-Romero; Gaudencio Gutiérrez-Alba

doi:10.19136/hs.a21n3.4731

Authors

Magdoly Hernández-Morales Veracruz University https://orcid.org/0000-0002-2369-7838
María de Lourdes Mota-Morales Veracruz University https://orcid.org/0000-0002-8231-1149
Christian S Ortiz-Chacha Veracruz University https://orcid.org/0000-0002-2996-0617
Edit Rodríguez-Romero Veracruz University https://orcid.org/0000-0003-1653-4835
Gaudencio Gutiérrez-Alba Veracruz University https://orcid.org/0000-0003-2030-758X

DOI:

https://doi.org/10.19136/hs.a21n3.4731

Abstract

Objective: Assess the quality of dental care among population with no social security treated in primary care units.

Material and methods: An observational, descriptive, exploratory, and cross-sectional study was conducted to assess, through structure, process and results. Also, 86 clinical records, seven (7) medical offices, 168 users and 43 dentists were reviewed. Three checklists and a questionnaire were the tools used.

Results: The total quality index was that of 69.73, while for structure, process and the result was 72.9%, 54.61 and 81.6 respectively. There is a lack of supplies, instruments, dental units and surplus of dentists, as well as technical and regulatory non-compliance.

Conclusions: Comprehensive evaluation of quality of dental care through measuring the structure, processes, and results, enables to identify areas of opportunity and scientific evidence-based decision making.

Keywords: Quality of health care; Public health dentistry; Practice guidelines; Medical records; Healthcare